Book an appointment online

How to book an appointment

Book an appointment online to see your GP by using our online system. Click the link below to book an appointment. You’ll be able to choose the type of appointment you need.

Types of appointments

At St Austell Healthcare, we offer different appointments to help you get the care you need as soon as possible.

Request a consultation

Online: you can request a consultation online here via our website. This can be for any type of appointment and it is the quickest way to make contact with us.

By phone: call us on 01726 75555

In person: at reception at any of our sites

Routine appointments

This is for non-urgent or ongoing medical problems. A clinician will review your request. We will get back to you with the next steps.

If you miss our call, we will call you again. If you are only available at certain times, please let the receptionist know.

Urgent appointments

This is for when you need urgent medical attention within 24 hours.

Examples of urgent care include:

• • an unwell child
  • persistent coughs
  • infections
  • recent onset pain
  • or a complication of an underlying condition such as asthma, cancer or diabetes.

Please contact us as early in the day as possible (before 3pm if you can) so that we can prioritise your care.

Urgent health problems are seen at the Carlyon Road Health Hub, which is open Monday to Friday from 8am to 6:30pm. Please note that this is not a walk-in service, and an appointment is essential. Due to the urgent nature of these appointments, they may sometimes overrun. The Hub has specialist urgent care staff, and this service cannot given at the other sites.

Multi-disciplinary Team

Our healthcare team includes:

• • doctors
  • clinical pharmacists
  • advanced nurse practitioners
  • physiotherapists
  • mental health practitioners
  • a physician associate
  • practice nurses
  • urgent care nurses
  • paramedics
  • healthcare assistants.

We will match you with the appropriate clinician for your medical issue.

Chaperones

Please ask if you would like a chaperone present during any examination.

Our staff follow strict confidentiality rules.

Training

We are a training practice. You might have students or trainees observing your appointment. You might see a trainee GP supervised by one of our GP partners.

Please let the reception know if you are not comfortable with this.

Other online tools

Use the NHS App to: 

• • order repeat prescriptions
  • view your medical record (including test results)
  • book some appointments (smear and blood tests)
  • manage your appointments.

For more information, including how to sign up, please visit our online services page.

When we are closed

If you need to see a doctor when we are closed please call the Cornwall 111 Helpline.

Dial 111 from your telephone handset. Calls are free from both landlines and mobiles.

In an emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.